Service Restriction

[#1]

I have had a message today too say my bill is overdue I am aware of that I don’t get paid until next week. I clicked the link acknowledging and too remove the restrictions however the restrictions have not lifted I still have 11 days too pay can someone sort this please.

[#2]

Thanks for reaching out @Louise6

I've just had a look into the account and can see that this matter has now been rectified by our Debt Management Team.

Let us know if you're still having any issues at all.

[#3]

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@Louise6 wrote:
I don’t get paid until next week.
I clicked the link acknowledging and too remove the restrictions however the restrictions have not lifted I still have 11 days too pay

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You can change the billing date in the user portal to suit your personal circumstances.  See Billing and payments | Member Centre | Plusnet Change Billing Date.

Bill payment is due on the day the invoice is raised.  There is no "grace period" for you to defer payment, but rather it is a period before which failed payment notices and / or restrictions will be applied before debt management activity.