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Plusnet billing error

jetstar
Grafter
Posts: 58
Thanks: 2
Registered: ‎19-11-2010

Plusnet billing error

I agreed a new 24-month contract for unlimited broadband last month and today plusnet has charged standard line rental price of £21.22 as the monthly discount has not been applied at all to my account. Plusnet why can't you just get it right first time every time ? You require me to be subject to your terms and you don't even charge the cost that was originally agreed !

1 REPLY 1
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Plusnet billing error

Good afternoon @jetstar

Thanks a lot for getting in touch and I'm sorry to see what's happened here, your bill was produced a few hours before we got to the account, to add on the correct discount which was agreed on your most recent contract. This does appear to have been rectified now, and a resolution payment with the difference has also now been processed.

Given tat you've also raised this complaint online, you'll soon be assigned a case handler, I've updated the ticket on the account though so they'll be aware of what's gone on.

 Adam
 Plusnet Help Team - Leeds