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Reward Card

FIXED
RitaB
Newbie
Posts: 3
Fixes: 1
Registered: ‎24-04-2023

Reward Card

Hi - I recently upgraded and qualified for £75 reward card the details of how to claim would be sent by email.  To date no email has been received and my frequent attempts to phone have met with no success.  Please can anyone offer any advice.  Plusnet customer support has in the past been highly efficient.  Thank you. 

5 REPLIES 5
dvorak
Moderator
Moderator
Posts: 29,610
Thanks: 6,662
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Registered: ‎11-01-2008

Re: Reward Card


Moderators Note


This topic has been moved from Broadband to My Account/ Billing 

Customer / Moderator
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If it fixed it click 'This fixed my problem'
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,541
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Reward Card

Hey there @RitaB sorry for the late response! I can see you called up in regards to this and got the query answered! Do you need me to do anything else for you at the moment?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
RitaB
Newbie
Posts: 3
Fixes: 1
Registered: ‎24-04-2023

Re: Reward Card

Hi Will

 

thanks

Thanks for responding.  I am currently awaiting the reward email which apparently takes up to 14 days to be generated!  Perhaps I could call upon your help if this email does not materialise.

 

Kind regards

 

Rita 

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Reward Card

@RitaB  Absolutely! Drop us a message anytime. I've double checked the cashback and dropped you a ticket from your account with some information on. You can view this here https://www.plus.net/wizard/?p=view_question&id=233608493. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
RitaB
Newbie
Posts: 3
Fixes: 1
Registered: ‎24-04-2023

Re: Reward Card

Fix

Hi Claudia

 

very pleased to advise that reward cheque has been received- thank you for your help.  Faith in Plusnet has been restored.  Thank you.

 

Rita