Renewed contract but discount not applied

[#1]

Hi, I recently renewed my Unlimited Fibre Extra around 2 weeks ago however the discount appears not to have been applied. I was expecting to be charged around GBP7 pm excluding line rental. I spoke to customer services yesterday and they agreed the discount had not been applied but they needed to transfer me to 'Options' to make the adjustments. After 45 minutes on hold, I gave up.

Could somebody please have a look at this for me?

Many thanks.

[#2 · Accepted solution]

Hello @JonoVo2,

I am sincerely sorry to hear that this has happened and for any inconvenience this has caused.

I have looked into this for you and replied here via the account.