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Renewed contract but discount not applied

Posts: 24
Thanks: 11
Registered: ‎12-04-2017

Renewed contract but discount not applied

Hi, I recently renewed my Unlimited Fibre Extra around 2 weeks ago however the discount appears not to have been applied. I was expecting to be charged around GBP7 pm excluding line rental. I spoke to customer services yesterday and they agreed the discount had not been applied but they needed to transfer me to 'Options' to make the adjustments. After 45 minutes on hold, I gave up.

Could somebody please have a look at this for me?

Many thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 1,937
Thanks: 422
Fixes: 98
Registered: ‎22-01-2018

Re: Renewed contract but discount not applied


Hello @JonoVo2,


I am sincerely sorry to hear that this has happened and for any inconvenience this has caused.


I have looked into this for you and replied here via the account.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team