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Refund Following Cancelation
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- Re: Refund Following Cancelation
12-07-2023 10:36 AM
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I paid first months broadband and an installation charge of around £75, the first engineer to arrive was not able to complete the installation for a reason I did not understand, the second was also not able to complete the installation for whatever reason.
A third appointment was made, the engineer did not show, shortly after I received an automatic cancellation and was told I am due credit of around £27 which will be taken off my next bill.
Obviously I will not have a next bill as I still have nothing to do with Plusnet.
So I am in need of my full amount that I have paid back, seeing as nothing has been installed and I have had my order cancelled.
Or am I not entitled to this money back?
A third appointment was made, the engineer did not show, shortly after I received an automatic cancellation and was told I am due credit of around £27 which will be taken off my next bill.
Obviously I will not have a next bill as I still have nothing to do with Plusnet.
So I am in need of my full amount that I have paid back, seeing as nothing has been installed and I have had my order cancelled.
Or am I not entitled to this money back?
Fixed! Go to the fix.
Message 1 of 4
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3 REPLIES 3
Re: Refund Following Cancelation
12-07-2023 1:15 PM
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Hey there @shaelutah do you mean the account should be closed? Just so I can make sure I get the correct info from you.
Message 2 of 4
(622 Views)
12-07-2023 1:34 PM
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Hey.
Yes I would like to close my account and be refunded whatever I am entitled to.
Yes I would like to close my account and be refunded whatever I am entitled to.
Message 3 of 4
(616 Views)
Re: Refund Following Cancelation
12-07-2023 2:01 PM
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If you give our guys a call on 0800 013 2632 they will be able to advise. Their opening hours are:
Monday - Friday 8am-8pm
Saturday 9am - 7pm
Sunday 9am - 6pm
If you have issues with getting through to them, send us a reply and we will organise a call back.
Message 4 of 4
(597 Views)
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