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Cancelled BB and mobile

ctarry86
Hooked
Posts: 5
Registered: ‎13-07-2022

Cancelled BB and mobile

So I left Plusnet in may and went to sky. I paid an early termination last month which was part of my last bill, but today I have got another bill for payment to be made next week. What's going on? Do Plusnet not cancel accounts? I also keep getting emails about Plusnet mobile for payment, which was cancelled November last year
3 REPLIES 3
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Cancelled BB and mobile

@ctarry86 The sensible suggestion here is to ring Plusnet - Help Team support is patchy, to say the least, and fellow Community members have no access to your account details.

John
dvorak
Moderator
Moderator
Posts: 29,605
Thanks: 6,662
Fixes: 1,485
Registered: ‎11-01-2008

Re: Cancelled BB and mobile


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,541
Thanks: 587
Fixes: 99
Registered: ‎27-11-2020

Re: Cancelled BB and mobile

Hey there @ctarry86 I have done something on the account for you which can be found on https://www.plus.net/wizard/?p=view_question&id=235341174 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team