Referral Discount

[Mark63]

So, I've been getting a referral discount for a friend of mine for about 10 years. 

It was a £1:25/mth discount

75p for having Unlimited Fibre, plus 50p for having a Phone Service

Recently he has moved to 'Full Fibre 145' (FTTP), but I'm now only getting 75p, should I not be getting £1:25 ?

https://www.plus.net/help/my-account/earn-money-with-referrals/

[MisterW]

You should! I've heard of one or two Full fibre referrals only showing 0.75 though?

If one of the help team don't pick this up then call customer services

[RealAleMadrid]

@MisterW  Are you sure about that. Any user on FTTP has no phone service so 75p sounds right to me.

[Mark63]

I refer the honourable member to the link from the FAQs that I posted

[RealAleMadrid]

@Mark63  Sorry, I should have checked that. Very generous of Plusnet to offer the full amount, shame their billing systems don't seem to know about it.

[MisterW]

shame their billing systems don't seem to know about it.

@RealAleMadrid but they do! I've got a recent FF74 referral which is showing correctly as £1.25

I brought this up in the SU space a little while ago because the referral FAQ. didn't cover FF products

It was confirmed at that time as £1.25 and the FAQ updated.

So I'm not sure where the £0.75 credit is coming from? 

NB just double checked and my FF74 referral is still showing correctly at £1.25

I've tagged the staff member who confirmed the referral values in the SU space and linked to this thread

[Gandalf · Accepted solution]

@Mark63 are you checking the "Current Referrals" page? If so, that figure should update to £1.25 after the next bill. Drop me a private message though, if there's anything wrong with any of your bills.