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Referral Discount

FIXED
Mark63
Rising Star
Posts: 52
Thanks: 14
Registered: ‎15-11-2017

Referral Discount

So, I've been getting a referral discount for a friend of mine for about 10 years. 

It was a £1:25/mth discount

75p for having Unlimited Fibre, plus 50p for having a Phone Service

Recently he has moved to 'Full Fibre 145' (FTTP), but I'm now only getting 75p, should I not be getting £1:25 ?

https://www.plus.net/help/my-account/earn-money-with-referrals/

6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 14,368
Thanks: 5,289
Fixes: 379
Registered: ‎30-07-2007

Re: Referral Discount

You should! I've heard of one or two Full fibre referrals only showing 0.75 though?

If one of the help team don't pick this up then call customer services

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

RealAleMadrid
Aspiring Hero
Posts: 2,690
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Registered: ‎07-07-2009

Re: Referral Discount

@MisterW  Are you sure about that. Any user on FTTP has no phone service so 75p sounds right to me.

Mark63
Rising Star
Posts: 52
Thanks: 14
Registered: ‎15-11-2017

Re: Referral Discount

I refer the honourable member to the link from the FAQs that I posted 😎
RealAleMadrid
Aspiring Hero
Posts: 2,690
Thanks: 1,370
Fixes: 59
Registered: ‎07-07-2009

Re: Referral Discount

@Mark63  Sorry, I should have checked that. Very generous of Plusnet to offer the full amount, shame their billing systems don't seem to know about it.☹️

MisterW
Superuser
Superuser
Posts: 14,368
Thanks: 5,289
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Registered: ‎30-07-2007

Re: Referral Discount

shame their billing systems don't seem to know about it.☹️

@RealAleMadrid but they do! I've got a recent FF74 referral which is showing correctly as £1.25

I brought this up in the SU space a little while ago because the referral FAQ. didn't cover FF products

It was confirmed at that time as £1.25 and the FAQ updated.

So I'm not sure where the £0.75 credit is coming from? 

NB just double checked and my FF74 referral is still showing correctly at £1.25

I've tagged the staff member who confirmed the referral values in the SU space and linked to this thread

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
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Registered: ‎21-04-2017

Re: Referral Discount

Fix

@Mark63 are you checking the "Current Referrals" page? If so, that figure should update to £1.25 after the next bill. Drop me a private message though, if there's anything wrong with any of your bills. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet