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Price increase email

FIXED
JessicasDad
Dabbler
Posts: 21
Thanks: 2
Registered: 27-03-2014

Price increase email

Hi,

 

I may be getting confused, but I was expecting to receive an email re the price increases to the line rental and anytime call package which is happening on the 1st of September, and haven't received it yet.

 

 

Should everyone be getting one of these emails, or is it only certain people that are affected?

 

Thanks

 

Ross

6 REPLIES
Community Veteran
Posts: 1,203
Thanks: 166
Fixes: 29
Registered: 13-08-2015

Re: Price increase email

Fix

I believe they are being sent out in batches, and as they require to give everyone at least 30 days notice, I guess they have to the beginning of Augus to get them all out.

Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Price increase email

As @Mustrum has mentioned they're being sent in batches.

Every affected customer should receive a e-mail before the beginning of August.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JessicasDad
Dabbler
Posts: 21
Thanks: 2
Registered: 27-03-2014

Re: Price increase email

Thanks (and Matthew too).

Makes perfect sense - I'll keep an eye out for it.

 

Cheers

 

Ross

 

Moderator's note by Adie (Dvorak): Full quote of preceding post removed as per the forum rules

Minivanman
Hero
Posts: 4,794
Thanks: 1,046
Fixes: 1
Registered: 04-11-2014

Re: Price increase email

Increase, what increase?

Missed that one. More information please!

All views expressed are my own but you can express them too if you want to be right about everything like I am.
Plusnet Help Team
Plusnet Help Team
Posts: 518
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Price increase email

Hi Minivanman,

You should receive an email regarding the change tomorrow as they are being sent in batches to customers.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
SpendLessTime
Aspiring Hero
Posts: 2,376
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: Price increase email

You can double check if Plusnet has already sent it and you've missed it by looking at your Support Tickets on the Plusnet Members Centre at https://www.plus.net/wizard/?p=search (login required)

Select "Closed Questions within a date range" and complete the 2 dates (say last 2 months). Click "Go" and look at the closed tickets. A copy will appear in there when Plusnet send out the email to you.