Price increase email
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19-07-2016 3:06 PM
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Hi,
I may be getting confused, but I was expecting to receive an email re the price increases to the line rental and anytime call package which is happening on the 1st of September, and haven't received it yet.
Should everyone be getting one of these emails, or is it only certain people that are affected?
Thanks
Ross
Fixed! Go to the fix.
19-07-2016 3:10 PM
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I believe they are being sent out in batches, and as they require to give everyone at least 30 days notice, I guess they have to the beginning of Augus to get them all out.
Re: Price increase email
19-07-2016 3:21 PM
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As @Mustrum has mentioned they're being sent in batches.
Every affected customer should receive a e-mail before the beginning of August.
Re: Price increase email
on 19-07-2016 4:13 PM - last edited on 25-07-2016 2:11 PM by dvorak
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Thanks (and Matthew too).
Makes perfect sense - I'll keep an eye out for it.
Cheers
Ross
Moderator's note by Adie (Dvorak): Full quote of preceding post removed as per the forum rules
Re: Price increase email
19-07-2016 4:53 PM
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Increase, what increase?
Missed that one. More information please!
Truth is like a threshing machine; tender sensibilities must keep out of the way.
Herman Melville
Re: Price increase email
25-07-2016 1:48 PM
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Hi Minivanman,
You should receive an email regarding the change tomorrow as they are being sent in batches to customers.
Re: Price increase email
25-07-2016 2:27 PM
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You can double check if Plusnet has already sent it and you've missed it by looking at your Support Tickets on the Plusnet Members Centre at https://www.plus.net/wizard/?p=search (login required)
Select "Closed Questions within a date range" and complete the 2 dates (say last 2 months). Click "Go" and look at the closed tickets. A copy will appear in there when Plusnet send out the email to you.
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