Plusnet account open reward

[#1]

Hi I've been a customer for a couple of months now but still haven't received any email re the £50 reward card offered when signing up - how do I flag this up?

[#2]

Hi @Jac60,

Welcome to the Community!

I can see that your Reward Card email was sent out from no-reply@plusnetrewards.com on 11th March. Are you able to check your Spam folder to see if you can locate this email?

Rach

[#3]

Hi thanks for the reply - I think the email must've gone into my spam but that gets cleared down regularly - I cannot find anything from march 11.

[#4]

No problem @Jac60.

I've claimed this on your behalf, and you should receive an email confirming this soon. Please do keep an eye out for this, as it may go into your spam folder again.

Rach

[#5]

How quickly did yours arrive initially.
Still waiting on mine, only been a couple weeks mind you.
Just hoping to avoid it dropping into spam and deleting

[#6]

Think it must've been just under a month - worth checking spam folder as that's where mine must've ended up and then I deleted a list of emails without checking.

[#7]

Hi @MartinM1,

Welcome to the Community!

I'm not seeing a code for a reward card on your account. How did you sign up; was this online or over the phone?

Rach

[#8]

Hi Rach,

Sign up was online

Thanks 
Martin

[#9]

This hasn't been applied to your account @MartinM1. It may be worth giving our team a call so they can take a look into what has happened here.

Rach