Plusnet Protect
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Plusnet Protect
05-08-2020 8:46 AM
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I downloaded this last week and not I keep getting a message stating my subscription will expire in 4 days time! I click on the link and it takes me to the Plusnet web site. Ive checked our account and it is till there as a rolling add on. Can anyone help?
Re: Plusnet Protect
05-08-2020 9:29 AM
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Hi @coney11a
Did you follow the instructions from
https://www.plus.net/help/broadband/getting-started-with-plusnet-protect/
Re: Plusnet Protect
05-08-2020 10:20 AM
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It didn't ask me for a serial number and I now can't find it!
Re: Plusnet Protect
05-08-2020 12:25 PM
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@coney11a In the e-mail from PN did that not give you instructions and are you on the right product, is it free or have you activated your account to pay for it.
Re: Plusnet Protect
05-08-2020 3:43 PM
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I followed the link sent on the Email from PN. We have the PN protect as an add on so yes we are paying for something which in 4 days time is useless! Shall I uninstall and download again?
Re: Plusnet Protect
05-08-2020 3:49 PM
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I wonder if it was a Windows update issue?
This morning I had a problem installing a windows update which I stuck, I managed to sort and have since logged off my lap top for a few hours. Now I have started it again and under settings and windows security it now gives no errors and fully protected by Mcaffee whereas this morning it was showing errors. I note someone else had a similar problem after windows updates were installed
Re: Plusnet Protect
05-08-2020 7:02 PM
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Glad to see all is now fine
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