Overcharged following purchase of line rental saver
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04-06-2018 6:25 AM - edited 04-06-2018 1:36 PM
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I am surprised to see that I had been charged £6.99 for postage and packaging of the free router I received over 2 months ago on my first invoice after I paid for the annual line rental saver.
Thanks,
Denzo
Fixed! Go to the fix.
Re: Overcharged following purchase of line rental saver
04-06-2018 12:37 PM
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The £6.99 one off delivery charge for the router has nothing to do with line rental saver or monthly charges.
Moderator and Customer
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04-06-2018 4:52 PM
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Hi @Denzo,
Thanks for getting in touch. I'm sorry to hear that you've had an unexpected router postage and packaging charge on your latest bill.
I've had a look into this for you. As my response contains some account specific information, I've added this to a ticket on your account which you can view here. I hope that this helps, please let us know if you have any questions.
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