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plus net broadband and fone

rogerjowett
Dabbler
Posts: 18
Registered: 25-06-2017

plus net broadband and fone

i'm receving monthly bills of £50 yet only spend £3 on fone calls and am on the adsl broadband service which is supposed to be £18.99 why am i being billed so much over the amount i should be paying please?

14 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,518
Thanks: 667
Fixes: 60
Registered: 21-09-2009

Re: plus net broadband and fone

Have you looked at your bill to see what the charges are for?

 

https://www.plus.net/my.html?action=view_transactions&s=0 (login required)

rogerjowett
Dabbler
Posts: 18
Registered: 25-06-2017

Re: plus net broadband and fone

why would there be charges?

SpendLessTime
Aspiring Hero
Posts: 2,518
Thanks: 667
Fixes: 60
Registered: 21-09-2009

Re: plus net broadband and fone

Your £50 bill must come from somewhere.

Monthly phone line rental , broadband costs, phone call costs are just some of the things that the bill will show. Those are all charges and are shown individually on the bill.

So checking the bill will show you were the money is being spent.

rogerjowett
Dabbler
Posts: 18
Registered: 25-06-2017

Re: plus net broadband and fone

we make a very few calls each month

to the mainland uk leicester and ely and that is it

SpendLessTime
Aspiring Hero
Posts: 2,518
Thanks: 667
Fixes: 60
Registered: 21-09-2009

Re: plus net broadband and fone

A sample bill is like this

fjqcd2

So you can clearly see where the money is being spent.

The call charges breakdown per bill is shown in the Phone section of the member centre.

Superuser
Superuser
Posts: 11,892
Thanks: 3,255
Fixes: 22
Registered: 22-08-2007

Re: plus net broadband and fone

Where do you get the £18.99 from?  That sounds awfully like the recent new customer promotion where ADSL was in effect being given away within low cost areas.  If you are not in a discounted area (in Market A) then your broadband charge might be higher.

You can expect your total bill to be made up of...

  • Line rental
  • Call plan
  • Phone service (CLI etc)
  • Phone call charges for calls outside of the plan
  • Broadband
  • Broadband excess usage charge (If you are on a legacy measured tariff)

As SLT advises see your bill for the break down

rogerjowett
Dabbler
Posts: 18
Registered: 25-06-2017

Re: plus net broadband and fone

that is what i signed up for - i'm sure that is the right price it is adsl after all only 1mbit per second i can barely watch the sky at night videos that are 8 minutes long

we did complain about noise on the line and were told that the engineers visit would cost us £50 if he found nothing which he did

Superuser
Superuser
Posts: 11,892
Thanks: 3,255
Fixes: 22
Registered: 22-08-2007

Re: plus net broadband and fone

So to be clear, is the £50 bill you refer to your normal monthly bill … or an exceptional one having a BT callout charge?

The call out charge is usually only applicable if they find a fault with your equipment / wiring.  Note that aside for the higher speed band fibre, you do not pay according to speed.  Speed is what it is, dependent on where you live, not the service offer.

 

This needs staff input - sight of a VR plot would be useful.

rogerjowett
Dabbler
Posts: 18
Registered: 25-06-2017

Re: plus net broadband and fone

no its normally that high

Plusnet Help Team
Plusnet Help Team
Posts: 125
Thanks: 25
Fixes: 9
Registered: 02-05-2017

Re: plus net broadband and fone

Hi @rogerjowett

Thanks for getting in contact. I have created a support ticket on your account with details of your most recent bill. You can view this ticket by clicking here

Let us know if you need any further assistance.

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
rogerjowett
Dabbler
Posts: 18
Registered: 25-06-2017

Re: plus net broadband and fone

paying £50 a month for an £18.99 broadband adsl (1MBit per second) and fone account why is my bill so high?

Community Gaffer
Community Gaffer
Posts: 1,581
Thanks: 2,574
Fixes: 41
Registered: 29-09-2011

Re: plus net broadband and fone

@rogerjowett

The ticket that we've linked above advises the reason for these charges. Remember, if you are making calls outside of your allowance then a call plan is a much cheaper option than paying per call.

 

 Jono H
 Plusnet Community Manager
rogerjowett
Dabbler
Posts: 18
Registered: 25-06-2017

Re: plus net broadband and fone

how much cheaper?

Community Gaffer
Community Gaffer
Posts: 1,581
Thanks: 2,574
Fixes: 41
Registered: 29-09-2011

Re: plus net broadband and fone

If you were for example charged over £30.00 for landline calls you could have had an unlimited land line call plan added for  £8.00 that also included some mobile calls. saving you significant amounts.

 

You can do this yourself through member centre Smiley 

 Jono H
 Plusnet Community Manager