No "Your Plusnet bill is ready to view" E-mail This Month

[#1]

Not a real big deal but no e-mail received this month.  Is this a general outage or just me ?

[#2]

Have you checked your account to see if it has been issued, @molerat ?

[#3]

The bill has been issued on the usual date.

[#4]

Then the email appears to have 'gone astray' - it happens.

[#5]

@molerat 

If you use this link https://portal.plus.net/wizard/?p=search&view_by=30days you can check to see if an email has been sent out.

Note: you'll probably be requested to login into your account, look for a service notice

[#6]

Thanks.  I forgot about that option, yes it is showing there.  E-mail not received in either of the accounts shown on the service notification, my main e-mail account or the Plusnet mail, last one was September.

[#7]

E-mail received this month so must have been a glitch.

[#8]

Once again no notification e-mail for Feb bill.  It does appear in the service notifications but not received in my e-mail or Plusnet e-mail.  Strangely the Jan notification did not show in my Plusnet e-mail but i received it in my main e-mail. Once again weird.

[#9]

There’s a big difference between not being sent and not being delivered.  Who hosts your “main” mailbox?

I see intermittent issues with sending to BTinternet.com addresses.  Sometimes they are delivered as normal, sometimes they go to junk mail / spam and other times they are returned … but they are always sent.