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No "Your Plusnet bill is ready to view" E-mail This Month

molerat
Rising Star
Posts: 72
Thanks: 11
Fixes: 2
Registered: ‎11-11-2018

No "Your Plusnet bill is ready to view" E-mail This Month

Not a real big deal but no e-mail received this month.  Is this a general outage or just me ?

6 REPLIES 6
jab1
The Full Monty
Posts: 22,706
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Registered: ‎24-02-2012

Re: No "Your Plusnet bill is ready to view" E-mail This Month

Have you checked your account to see if it has been issued, @molerat ?

John
molerat
Rising Star
Posts: 72
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Registered: ‎11-11-2018

Re: No "Your Plusnet bill is ready to view" E-mail This Month

The bill has been issued on the usual date.

jab1
The Full Monty
Posts: 22,706
Thanks: 7,928
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Registered: ‎24-02-2012

Re: No "Your Plusnet bill is ready to view" E-mail This Month

Then the email appears to have 'gone astray' - it happens.

John
Dan_the_Van
Superuser
Superuser
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Registered: ‎25-06-2007

Re: No "Your Plusnet bill is ready to view" E-mail This Month

@molerat 

If you use this link https://portal.plus.net/wizard/?p=search&view_by=30days you can check to see if an email has been sent out.

Note: you'll probably be requested to login into your account, look for a service notice

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

molerat
Rising Star
Posts: 72
Thanks: 11
Fixes: 2
Registered: ‎11-11-2018

Re: No "Your Plusnet bill is ready to view" E-mail This Month

Thanks.  I forgot about that option, yes it is showing there.  E-mail not received in either of the accounts shown on the service notification, my main e-mail account or the Plusnet mail, last one was September.

molerat
Rising Star
Posts: 72
Thanks: 11
Fixes: 2
Registered: ‎11-11-2018

Re: No "Your Plusnet bill is ready to view" E-mail This Month

E-mail received this month so must have been a glitch.