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No account password when signed up

BenniC
Dabbler
Posts: 10
Thanks: 2
Fixes: 1
Registered: ‎01-05-2012

No account password when signed up

Hi guys my mum signed up with plusnet as part of the getonline@home scheme, the problem is she was only asked for a username when she signed up and not a password. She has recieved a letter of confirmation which included her username and a service id number (which i dont have to hand) and the router. If i give you her details could someone look into it please.
4 REPLIES
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Superuser
Superuser
Posts: 6,951
Thanks: 989
Fixes: 60
Registered: ‎30-07-2007

Re: No account password when signed up

Quote
and the router
You don't actually need the password to get connected, the router will self configure. You will need it should it be necessary to login to the members centre though.
BenniC
Dabbler
Posts: 10
Thanks: 2
Fixes: 1
Registered: ‎01-05-2012

Re: No account password when signed up

Thanks for the reply MisterW. Im a Plusnet customer myself so i know its just a case of plugging the router in and letting it do its thing. But as you say it is needed for the members centre, and without it she cannot check her account.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: No account password when signed up

If she calls our support team they'll be able to help? It'd be helpful if she had the payment details handy, I believe they'll be used as part of the authentication process.
BenniC
Dabbler
Posts: 10
Thanks: 2
Fixes: 1
Registered: ‎01-05-2012

Re: No account password when signed up

Thanks Matt, I shall pass that on to her.