cancel
Showing results for 
Search instead for 
Did you mean: 

Referral Discount not activated >:(

blahblah
Grafter
Posts: 105
Registered: 15-08-2007

Referral Discount not activated >:(

Recently discovered I never got a referrer discount when I set-up a relatives account. The account was set-up by PN due to website problems but I was not registered as the referrer. Only now am I told that there is a time limit for registering referrals. Why should I lose a discount because of website problems and someone else's oversight? Btw, three days to discover this info, typical PN merry-go-round!!!
7 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Referral Discount not activated >:(

Hi there,
If you raise a ticket on your account with the username of the account you referred, and you ask them to do likewise, we'll get the referral on there. Even if it's turned down over the weekend (though I don't believe it will be) just let us know and we'll pick it up on Monday for you.
blahblah
Grafter
Posts: 105
Registered: 15-08-2007

Re: Referral Discount not activated >:(

Just been through that process over the last three days only to be eventually told "Unfortunately we are only able to add referrals within the first three months of the account being signed up" (72930121)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Referral Discount not activated >:(

Hi, that should now be sorted for you - hope it helps.
blahblah
Grafter
Posts: 105
Registered: 15-08-2007

Re: Referral Discount not activated >:(

Thank you Matt! Is the figure correct for Talk Anytime?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Referral Discount not activated >:(

Hi, it is, yes Smiley
blahblah
Grafter
Posts: 105
Registered: 15-08-2007

Re: Referral Discount not activated >:(

Sry, I should have been more specific: is the referral discount for Talk Anytime just a one-off 50p, not monthly? Thanks again for your help.
Community Veteran
Posts: 6,337
Thanks: 481
Fixes: 43
Registered: 30-07-2007

Re: Referral Discount not activated >:(

It's monthly.