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No account password when signed up
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No account password when signed up
05-08-2013 1:05 PM
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Hi guys my mum signed up with plusnet as part of the getonline@home scheme, the problem is she was only asked for a username when she signed up and not a password. She has recieved a letter of confirmation which included her username and a service id number (which i dont have to hand) and the router. If i give you her details could someone look into it please.
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Re: No account password when signed up
05-08-2013 1:24 PM
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You don't actually need the password to get connected, the router will self configure. You will need it should it be necessary to login to the members centre though.
Quote and the router
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: No account password when signed up
06-08-2013 1:02 PM
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Thanks for the reply MisterW. Im a Plusnet customer myself so i know its just a case of plugging the router in and letting it do its thing. But as you say it is needed for the members centre, and without it she cannot check her account.
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Re: No account password when signed up
06-08-2013 1:28 PM
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If she calls our support team they'll be able to help? It'd be helpful if she had the payment details handy, I believe they'll be used as part of the authentication process.
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Re: No account password when signed up
12-08-2013 9:32 AM
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Thanks Matt, I shall pass that on to her.
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- Re: No account password when signed up