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No Autism Friendly Contact Method

willscott73
Hooked
Posts: 5
Registered: ‎20-09-2022

No Autism Friendly Contact Method

I want to get a cancellation quote, but the only option I seem to have is to call an 0800 number to chat to someone.

I am autistic, and talking to people on the phone really stresses me out, so it's not going to happen. 

Why can't we raise support tickets anymore? Why are there no options other than to ask questions in public forums, such as here, or on Twitter?

3 REPLIES 3
jab1
Legend
Posts: 16,599
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: No Autism Friendly Contact Method

@willscott73 Hopefully one of the Help Team will pick this up for you and sort you out.

John
Mav
Moderator
Moderator
Posts: 22,287
Thanks: 4,700
Fixes: 512
Registered: ‎06-04-2007

Re: No Autism Friendly Contact Method

I have escalated this to the Superuser Team who have a more direct contact with staff.

 

Meanwhile, if you go to the Member Centre you can select Aditional Support and add details if any support you may need. I haven't used it so don't know how effective it is.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: No Autism Friendly Contact Method

Hi there @willscott73 

 

I can help you through here, I've sent over a private message so please reply back to me when you can. 

 

Adam

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 Adam Walker
 Plusnet Help Team