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Account Billing, New Contract & Line Rental Incorrect?????

stevenwhit
Dabbler
Posts: 23
Thanks: 3
Registered: ‎16-07-2017

Account Billing, New Contract & Line Rental Incorrect?????

I had a contract for 24 months at 21.99 for Fibre and Line rental agreed, as shown in the emails I received below.  But looking at my account online it is saying an 18 month contract and my bill will be £47.76 ?Huh

 

Our Support Team have opened Question 233050185 to track an issue on your account.

Dear Mr ****,

Thankyou for calling Plusnet today. I can confirm that your contract is still pending that's why your bill this month is so cheap. Once it get approved it will be 21.99 a month. I have sent a request for it to get approved so on your next bill date it should be the correct amount

Kind regards,

This monthly amount is also in the email I received on 4th April.  Our Support Team have opened Question 232812736 to track an issue on your account.: 

A breakdown of your monthly bill is as follows:

Unlimited Fibre Broadband: £0.00 per month for 24 months
Line rental: £21.99 per month
Line Only call plan: £0.00 per month
Voicemail is provided for free
Total: £21.99 per month for 24 months for the duration of your new 24-month contract

I also received an email this morning to say that my phone line/rental with BT and my old bt number was ready to use with Plusnet, but about 30 mins later received another saying this transfer wont happen until the 28th April?

This is really stressing me, as Ive had to change all the accounts to me after my mother passed away last month, we've been with plusnet for 18 years, and not had this happen.

Can anyone clarify what is happening?Huh

2 REPLIES 2
stevenwhit
Dabbler
Posts: 23
Thanks: 3
Registered: ‎16-07-2017

Re: Account Billing, New Contract & Line Rental Incorrect?????

OK I think this is sorted now

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Account Billing, New Contract & Line Rental Incorrect?????

Hi @stevenwhit 

 

Thanks for taking my call just now, I just wanted to make sure we've got everything sorted out for you so thanks for confirming it's resolved. 

 

Really sorry to hear about your recent loss by the way and do get back in touch any time you need to.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team