New referral discount not received
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- New referral discount not received
New referral discount not received
30-07-2013 10:49 AM
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Re: New referral discount not received
30-07-2013 12:00 PM
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Adam's on the case though ( I hope! )
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New referral discount not received
30-07-2013 1:17 PM
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I've not had the opportunity to take that further yet, it's not been forgotten about. I'll do my best to factor that into my work over the next few days.
I'll come back with an update tomorrow either way.
Adam
Re: New referral discount not received
30-07-2013 1:37 PM
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Re: New referral discount not received
30-07-2013 1:56 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New referral discount not received
01-08-2013 6:27 AM
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My discounts are not only sporadic but threads that I open on this subject are subject to disappearing, being summarily closed and contain lies.
PN's business is driven by a dreadful accounting system which interfaces with my online account in a confusing (terminology being illiterate) and inaccurate manner which the staff that operate the Questions threads do NOT CONTROL.
This rubbish leaves a VERY bad taste in the mouth especially when the recommendations that I should be being paid REGULARLY for are my nearest and dearest who I now have to explain the lunacies that are now being duplicated on THEIR accounts.
Why is it so difficult to apply a simple discount to my monthly payments???
Re: New referral discount not received
01-08-2013 3:41 PM
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@MisterW
Sorry if this disappoints but I'll need to postpone looking deeper into this again until Monday at the latest. Don't worry I have good reason and I'm not procrastinating for the sake of it
@joestoner
I'm sorry to hear about that, by threads I'm assuming you're meaning support tickets rather than forum threads, I've checked the account and can see tickets pertaining to a number of different subjects which should all be visible via the member centre.
I'm not personally able to assist you with this particular issue right now but we will do our best to help with the immediate problem tomorrow.
Re: New referral discount not received
01-08-2013 7:27 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New referral discount not received
01-08-2013 9:30 PM
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Re: New referral discount not received
02-08-2013 1:22 PM
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The issue as I can see it from the tickets on your account is that referrals credit is being returned via BACS to your account rather than applied as discounts to your bills. I can get that sorted simply by removing the BACS details from our system.
I assume that's how you'd prefer things to work? let me know and I'll get that arranged.
Adam
Re: New referral discount not received
02-08-2013 5:26 PM
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May I suggest an evolution to this system in that when composing a reply it would be nice to see the message/thread/unit/item to which I'm replying.
I know that I come across as a grump but as a retired web entrepreneur I'm deeply saddened by the attitude that WE have become the tools of the Accounts/messaging systems and not the masters!
Machines have liberated us only for us to be enslaved by crap computer systems:((
Have a nice weekend
Joe
Re: New referral discount not received
05-08-2013 9:34 AM
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Sorry for the delay in replying, I've raised a ticket through to our finance team who will get those details removed for you.
Re: New referral discount not received
08-08-2013 9:05 AM
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When I log in to my account there is a little banner that says:
"Your referrals saved you £6.75 this month"
Which is not strictly true, is it?
Also I have another little banner, above, which says that my question has been answered but when I click on it it's awaiting an answer!
Why?
A long running typo is the EXACT same descriptor for the first two items under Useful Links:
View My Bill
Check your monthly bills online
View My Phone Bill
Check your monthly bills online
the "s" in the second belongs on the end of the first item i.e.,
View My Bills
Suggestion:
The notifier of the date of the next bill should include the amount of that bill!
ATB
Joe
Re: New referral discount not received
08-08-2013 9:38 AM
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I can see this is now under investigation with our billing team (A&BS stands for Account and Business Services, though we've not used that acronym in a while) so they'll be able to advise further regarding your referrals.
The ticket thing means it's been updated, but unless it's been closed you can still comment on it hence the 'awaiting answer' - I believe it should say something like 'with you awaiting an answer' if it's been passed back to yourself.
With regard to your other query, I can't see any typo's there? All looks fine to me. Like the suggestion though, I'll pass it on.
Re: New referral discount not received
08-08-2013 9:57 AM
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which of the two good suggestion from me are you passing on & when do I get paid?
The typo is that there's no difference in the descriptors; you can't see it 'cause you're too close to it!
ATB
Joe
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