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New Contract Not Applied

FIXED
Seahorse
Browser
Posts: 1
Registered: ‎29-11-2018

New Contract Not Applied

My old contract came to an end in September. I negotiated a new contract to start in October but this still hasn't been applied to my account. I was overcharged and refunded in October and November after complaining, but Plusnet still haven't amended my direct debit and at the rate they are going I am going to be overcharged again in December. As the new contract hasn't been applied am I actually under contract as I would like to cancel my account due to poor service?

1 REPLY 1
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: New Contract Not Applied

Fix

Hello @Seahorse,

 

I am very sorry to hear about this issues, after looking over the account I have created a ticket for you with further information on this for you here.

 

Please feel free to add any comments or queries onto the ticket linked above.