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New Contract Not Applied

Posts: 1
Registered: ‎29-11-2018

New Contract Not Applied

My old contract came to an end in September. I negotiated a new contract to start in October but this still hasn't been applied to my account. I was overcharged and refunded in October and November after complaining, but Plusnet still haven't amended my direct debit and at the rate they are going I am going to be overcharged again in December. As the new contract hasn't been applied am I actually under contract as I would like to cancel my account due to poor service?

Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: New Contract Not Applied


Hello @Seahorse,


I am very sorry to hear about this issues, after looking over the account I have created a ticket for you with further information on this for you here.


Please feel free to add any comments or queries onto the ticket linked above.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team