My broadband usage has been showing 0kb since last Friday.
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Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 4:33 PM
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The fact is PN has it's own systems and as such it has to take however long it takes. You could upgrade to unlimited no?
::Edit:: Just to let you know I have some usage for yesterday and it seems to be recording again for me now
Re: My broadband usage has been showing 0kb since last Friday.
08-06-2014 9:15 PM
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Re: My broadband usage has been showing 0kb since last Friday.
08-06-2014 10:03 PM
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Quote from: petecov44 The fact is PN has it's own systems and as such it has to take however long it takes. You could upgrade to unlimited no?
Frankly, if their change control processes are so cumbersome as not to permit small modifications easily, I'd be having strong words with whoever designed the CCP and kick their arses.
As for the suggestion "You could upgrade to unlimited", I'll gladly do so if you agree to pay for it on my behalf.
No? Don't fancy that? Stupid and unhelpful suggestion then, wasn't it?
Re: My broadband usage has been showing 0kb since last Friday.
09-06-2014 9:04 AM
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Re: My broadband usage has been showing 0kb since last Friday.
09-06-2014 5:57 PM
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Never gave me a chance.
Not stupid at all. I just live in the world of no debt so £4 a month is not an issue. I guess you don't
Re: My broadband usage has been showing 0kb since last Friday.
10-06-2014 6:46 PM
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Re: My broadband usage has been showing 0kb since last Friday.
11-06-2014 9:44 PM
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Re: My broadband usage has been showing 0kb since last Friday.
12-06-2014 9:01 PM
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Re: My broadband usage has been showing 0kb since last Friday.
12-06-2014 9:32 PM
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Quote from: Chris We'll not be making any such changes this close to a large release which is rolling tonight.
Chris, what large release rolled out on 10th June are you talking about? Where can I find the info about it?
Many Regards.
Re: My broadband usage has been showing 0kb since last Friday.
12-06-2014 9:39 PM
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Re: My broadband usage has been showing 0kb since last Friday.
13-06-2014 3:28 PM
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Re: My broadband usage has been showing 0kb since last Friday.
13-06-2014 7:05 PM
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Quote from: Chris It was in relation to this Service status
Thanks, Chris.
Re: My broadband usage has been showing 0kb since last Friday.
29-06-2014 10:08 AM
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I was on a 12 month PN Essentials contract with a 10GB/month allowance and I completed my 12 months earlier this year so am now just rolling on month by month on what I thought were the same terms. 10GB/month is more than enough for me, so I've no incentive to go unlimited.
But I notice all the old capped contracts seem to have disappeared and every new offer now appears to be unlimited. I'm wondering if the explanation could be that the metering service is being allowed to wind down and we're all soon going to be unlimited anyway?
So where do we stand on this issue just now? Is there still a fault on the metering? What happens at the end of the billing month? Are we going to be billed on whatever the metering's showing or Is there a risk that we could be billed on a much higher actual usage? If and when the metering is fixed, could it possibly take a huge jump forward as it somehow catches up on earlier usage it missed?
Would welcome a bit more clarity on this under-metering issue if possible, please.
Re: My broadband usage has been showing 0kb since last Friday.
30-06-2014 11:46 AM
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We now only offer Unlimited broadband products, that's a business decision that was made as part of the recent Residential Product Refresh. If you're on a usage capped product, you'll continue to be on that. The usage issue is at the highest priority, however, we're working with our vendors which means that we can, at times be waiting for them to get back to us.
We won't add all of the usage you've used that hasn't been registered, we appreciate that if you can't see your usage, it's not your fault.
Re: My broadband usage has been showing 0kb since last Friday.
04-07-2014 11:26 PM
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