My broadband usage has been showing 0kb since last Friday.
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My broadband usage has been showing 0kb since last Friday.
05-06-2014 7:55 PM
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Re: My broadband usage has been showing 0kb since last Friday.
05-06-2014 8:25 PM
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For goodness sake don't say anything - they might realise it ain't working!
Re: My broadband usage has been showing 0kb since last Friday.
05-06-2014 8:39 PM
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dick:quote
Re: My broadband usage has been showing 0kb since last Friday.
06-06-2014 10:27 AM
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We're aware this and our Development Team are investigating the issue under Problem: 81101. Really sorry for the inconvenience caused by this.
Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 8:56 AM
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If it had done, I wouldn't have just needlessly raised a ticket with support, to add to the backlog that means that (apparently) it'll take 32 hours before I can expect a response ...
I realise it's pretty academic for many if not most users who are on very large or unlimited allowances, but those of us with very low account limits (in my case 10GB) need to know what we're using
Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 9:02 AM
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If so, I'd keep quiet if I was you.......
Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 9:06 AM
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I've been with PN for 8 years, and seen this happen a few times. Generally when this problem occurs , usage is being logged but not displayed.
Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 10:53 AM
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http://community.plus.net/forum/index.php/topic,127948.0.html
Quote " We're also looking to add a note to the VMBU page advising not to worry if the usage shows as 0KB and that we won't charge for any usage used in this period. "
Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 11:01 AM
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In the absence of a more formal statement from PN (rather than a comment tucked away in the community pages), I think I'd be foolish to assume that my usage is not being recorded and risk an increased bill.
Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 12:36 PM
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Also as the other Chris has said, we're looking to put a notice on the VMBU page to advise customers of the issue we're having. This issue won't affect your service.
Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 12:49 PM
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If your webmasters don't work at weekends, then we're looking at Monday for an update to that, which leaves anyone who doesn't bother with the community pages in limbo, as currently there's no mention in the service status of it either, and responses on tickets are, as I mentioned, supposed to be in the order of a day and a bit.
It's no good saying "if your usage is showing 0KB you won't be charged" because it could start working at any time - so I could look at it now and find it says 0KB, download a few hundred meg of stuff, and then suddenly find it's working again and I've zipped over my limit, and so I will be charged. All one can do is look at yesterday and say, my usage wasn't recorded.
Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 12:54 PM
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From the inside looking out, any changes made to any systems/websites require approval and must go through testing. Not only that, if we've any new releases coming up internally that have already been tested, we'd not potentially jeopardise that, but potentially look at getting something out once we're comfortable with it.
I appreciate your point, I really do. All I can comment on is what I've mentioned above and that we're working on it and as soon as we've got it fixed, we'll let you know.
Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 1:14 PM
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in the meantime, I'm stuck with not being able to manage my own usage, and I'm pissed off about it
Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 1:38 PM
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I understand where you're coming from, but as Chris Pettitt states, any changes to our website or code would now need to be merged into the release we're doing next week and then retested, this would set the release back. We're intending to put this note out as a hotfix soon after the release.
Re: My broadband usage has been showing 0kb since last Friday.
07-06-2014 4:28 PM
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Mine has started to do this too Chris from yesterday.. but as I am on unlimited I am not that bothered I just wanted to let you know.
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