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My May 6 bill is for £34.98 instead of £7.99.

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daveplus
Aspiring Pro
Posts: 325
Thanks: 56
Fixes: 2
Registered: ‎25-08-2010

My May 6 bill is for £34.98 instead of £7.99.

New contract and this is my first bill. I paid LRS upfront but the bill shows line rental of £18.99 and at the same time shows that I paid the LRS! See screenshot below.

The deal I have (see Question #189605800) has been totally ignored.

Kindly sort this out asap

Dave

 

Erroneous Plusnet Bill 2019-05-06_18-02-32.jpg

 

 

 

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 466
Thanks: 60
Fixes: 25
Registered: ‎23-01-2018

Re: My May 6 bill is for £34.98 instead of £7.99.

Fix

Hi @daveplus

 

Really sorry to hear about your incorrect billing.

 

I can see that a member of our customer service team has responded to the ticket you raised here and that they're going to follow this up for you later this month.

 

If there's anything you need in the interim, just let us know.

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
Anon
Pro
Posts: 613
Thanks: 193
Registered: ‎16-04-2007

Re: My May 6 bill is for £34.98 instead of £7.99.

Complain to the Ombudsman Services and drop a note to BACS, who are responsible for firms holding the right to take a DD.

 

Disgraceful that you have to wait so long. If you want to risk having service restrictions y ou are entitled under the DD Guarantee system to have your bank refund the money imediately. (BACS will be interested because they know this and they know that Pnet run close to the edge because they only give 3 days notice for DD and by that time it cannot be changed)

Whatever happens always remember "We will do you
.........................proud" say Pnet.
daveplus
Aspiring Pro
Posts: 325
Thanks: 56
Fixes: 2
Registered: ‎25-08-2010

Re: My May 6 bill is for £34.98 instead of £7.99.

Hi @Anon

I'm giving the Plusnet team a chance to sort it out first. The next step would be a formal complaint to Plusnet, which is the first step that Ombudsman Services requires.

Dave