Moving from Sky to Plusnet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Moving from Sky to Plusnet
Moving from Sky to Plusnet
13-03-2014 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not sure if this is the right place to put this - anyway, I told sky that I want to cancel my service and change to Plusnet. I contacted Plusnet and made a new order telling them that I wanted to switch from Sky to Plusnet. They created a order for me and everything seemed to go through.
I got a e-mail like 2 days ago telling me that my order couldn't go through and my install dates have been changed - I called up Plusnet this morning and apparently Sky have put a 'cease' on my line so Plusnet cannot proceed with this order.
I talked to Sky and they told me that there is nothing I can do but wait until the 18th when my Sky Phone and Broadband will be disconnected. S
So does this mean after the 18th I will have to create a new order with Plusnet which will take another additional two weeks? This means that I will be stuck without any phone or broadband for 2 weeks correct?
What am I supposed to do here? I originally had my install dates with Plusnet on the 19th/20th/21st of March. Can Plusnet still install my line on the 21st as the 'cease' with Sky will be gone by the 18th?
Thanks.
Re: Moving from Sky to Plusnet
13-03-2014 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you don't have the cease removed you may lose your telephone number!
If they still say they can't then tell them the transfer has been cancelled!
York.
Re: Moving from Sky to Plusnet
13-03-2014 1:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I followed your advice and called Sky again and they have removed the 'cease' from my line. The guy said it can take 24 hours to complete. So what do I do now? Do I have to create a new order with Plusnet after 24 hours?
Re: Moving from Sky to Plusnet
13-03-2014 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can see that unfortunately the cease is still reflecting on your line scheduled to complete on 20/03/2014. I have provided an update on Ticket: 82524839 for you regarding this. Ideally we would require that you have your current provider remove the cease on the line so that we can re-place our orders. If this isn't possible then you will be left without service and you would also lose your phone number as NedLudd stated.
Let us know how it goes with SKY and we'll try our best to get you moved on to Plusnet as quickly as possible.
Re: Moving from Sky to Plusnet
13-03-2014 1:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moving from Sky to Plusnet
13-03-2014 2:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No, you don't have to "create a new order". We are aware of the situation and our Provisioning team are monitoring this on Ticket: 82524839. I've updated this ticket with the information you've provided so that they can monitor for the cease to be removed.
If the cease is removed tomorrow then we would be able to proceed with a new order. The new order would take a minimum of 2 weeks to complete as we have to provide the losing service provider 10 working days notice each time that we place the order.
If SKY have removed the cease then this shouldn't leave you without service for 2 weeks. It just means that you'll still have service with SKY for the 2 weeks that it takes us to transfer you over.
Re: Moving from Sky to Plusnet
13-03-2014 2:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moving from Sky to Plusnet
13-03-2014 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moving from Sky to Plusnet
13-03-2014 2:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I just got a e-mail just now telling me that my Home Phone will be transfered on the 27/03/2014. What about my fibre? does that come in on the same day?
Thanks.
Re: Moving from Sky to Plusnet
13-03-2014 2:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moving from Sky to Plusnet
13-03-2014 2:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moving from Sky to Plusnet
13-03-2014 3:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moving from Sky to Plusnet
13-03-2014 3:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Our Provisioning team will continue to monitor this for you in case something similar happens again.
Re: Moving from Sky to Plusnet
14-03-2014 9:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to bother you again, so I talked to Sky today and apparently, no order has come through yet? The guy on the phone said yesturdays order failed and he told me to contact Plusnet and tell you guys to re-place the order.
thanks.
Re: Moving from Sky to Plusnet
14-03-2014 9:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm sorry to hear the order hasn't gone through.
I'll ensure a member of our Provisioning team looks into this for you today and contacts you with an update as it seems this will require some further investigation from our suppliers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Moving from Sky to Plusnet