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Phone Bill Query

ftoomsh
Newbie
Posts: 9
Registered: ‎02-06-2010

Phone Bill Query

I have a query regarding some transcations on my phone bill. According to the last bill I was charged for various reverse charges call. Firstly I would like to know how a reverse charge call can cost so much and secondly, my daughter accepted the call and is obviously not the bill payer so the call should not have been put through. I realise the second point is probably out of your control but I am not happy at the cost of these calls.
04/03/2014 0xxxxxxxxx0** 18:57:33 00:13:00 no  £39.06
18/02/2014 0xxxxxxxxxxxx6** 17:08:41 00:01:00 no  £5.06
18/02/2014 01xxxxxxxxxxx6** 15:49:00 00:01:00 no  £7.60
18/02/2014 01xxxxxxxxxxx6** 15:46:15 00:02:00 no  £10.13
16/02/2014 01xxxxxxxxxxx6** 14:13:14 00:01:00 no  £5.06
I am in the process of leaving Plusnet but I will be going through all my recent bills and checking them for similar charges. Please can someone contact me about this.
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Phone Bill Query

This is probably the basis http://www.bt.com/pricing/current/Inland_Operator_boo/2-1114_d0e1.htm and from a pay phone it is horrendously expensive
I don't know what Plusnet actually charge
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Phone Bill Query

Hi ftoomsh, we apply a very small markup to operator-connected calls based on the wholesale cost. As the wholesale cost depends on many factors, we can't publish a price for them. With regards to the issue of a non-bill-payer accepting the charges, I can't comment because it's a legal issue.