Incorrect bill

[#1]

Hi,

Would a kind member of staff take a look at my April bill? I was charged  £30.94. My cpi increase was £3.17. At the time, my monthly bill was £20.74, so clearly I was overcharged. I'm aware of Plusnet's, less than perfect, billing system, and I know refunds are being issued, but just wanted to make sure I'm in the refund queue.

Thanks kindly in advance.

[#2]

Hi there! Sure, I've just taken a look through that for you.

As I needed to reply with some account sensitive information I've added a ticket to your account which you can view here: https://www.plus.net/wizard/?p=view_question&id=233834999

That should cover everything off for you but please do get back to me if you have any more questions. 

Adam