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Billing Issue

allenjo
Newbie
Posts: 1
Registered: ‎12-05-2023

Billing Issue

Usual bill is for £30
Its jumped up to £55 - I am still in contract. Was expecting the inflation rise, but think this is a little bit much.
Is this a similar issue to anyone else. Do I wait for a refund or best get in contact?
2 REPLIES 2
corringham
Seasoned Champion
Posts: 1,237
Thanks: 650
Fixes: 16
Registered: ‎25-09-2015

Re: Billing Issue

Do you have your latest bill detailing the cost breakdown? Is the increase due to the broadband and/or land-line cost that has risen, a discount that has disappeared, or extra costs such as chargeable phone calls?

If the reason isn't clear, or you disagree with it, I would get in touch with Plusnet as soon as possible.

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 326
Thanks: 132
Fixes: 21
Registered: ‎02-05-2023

Re: Billing Issue

Hey @allenjo, I've popped a ticket onto your account to discuss this further. This is due to not being able to talk about account-sensitive information on this platform. You can view the ticket here https://www.plus.net/wizard/?p=view_question&id=233854103. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team