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FTTP Delayed Install Date & Billing

Posts: 25
Thanks: 3
Registered: ‎09-06-2015

FTTP Delayed Install Date & Billing

Good morning,

Following my upgrade from Unlimited Fibre Extra, my FTTP install date was delayed from April 4th to April 21st, so I have been switched on for just three weeks tomorrow, yet I am being billed for a full month's usage - according to my account, from my sign-up date of March 9th. So, I was still on Unlimited Fibre Extra until April 21st. Is this a billing error?

My Billing will be a little complicated too because I am also due to receive automated compensation for the delayed installation, automated billing failed to include a discount, which has now been refunded, and I downgraded my FTTP tariff yesterday too. 

Any help would be appreciated. 

Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: FTTP Delayed Install Date & Billing


Hi @bullybeef73 I'm sory about the issues with your billing. I've sent over a PM asking for some details so please reply back to that when you can. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team