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I need to know my contract end date.

daveo66
Dabbler
Posts: 19
Registered: ‎01-08-2019

I need to know my contract end date.

I need to know my broadband/phone contract end date.  This information seems to be hidden really really well.

 

Can someone point me to where it is?

18 REPLIES 18
Dan_the_Van
All Star
Posts: 973
Thanks: 251
Fixes: 23
Registered: ‎25-06-2007

Re: I need to know my contract end date.

Hi,

It should be on the landing page (Home) of the members centre

Screenshot 2022-02-24 133244.png

As you can see I've got a great deal ! 🤔

Dan.

daveo66
Dabbler
Posts: 19
Registered: ‎01-08-2019

Re: I need to know my contract end date.

The landing page shows details of my original contract that ended in 2019.  I've had two more since then.

jgb
Aspiring Champion
Posts: 670
Thanks: 443
Fixes: 19
Registered: ‎01-08-2007

Re: I need to know my contract end date.

Yes there is a problem with the revamped Member Centre Homepage as discussed in this thread:

https://community.plus.net/t5/My-Account-Billing/How-do-I-get-access-to-my-Open-Ticket-s/m-p/1858646...

Baldrick1
Moderator
Moderator
Posts: 8,699
Thanks: 3,948
Fixes: 287
Registered: ‎30-06-2016

Re: I need to know my contract end date.

@daveo66 

Look back though past emails or closed tickets in your account. See https://www.plus.net/wizard/?p=search by adding the approximate date span when you took out the contract using 'Closed questions in date range'

Moderator and Customer
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Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,495
Thanks: 8,904
Fixes: 1,429
Registered: ‎21-04-2017

Re: I need to know my contract end date.

Hey all, I'm really sorry to see these account issues, and thanks for flagging everybody.

I've raised this with the relevant people and as soon as I know more & got something to share, I'll post back. 

@daveo66

In the meantime, I've dropped you an e-mail from a ticket Here with some details, including your actual contract end date.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,495
Thanks: 8,904
Fixes: 1,429
Registered: ‎21-04-2017

Re: I need to know my contract end date.

We've got this issue logged (ref: MC-1877) with our Digital Team.

I can't say when it will be fixed but it's definitely on our radar to fix as soon as possible. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dan_the_Van
All Star
Posts: 973
Thanks: 251
Fixes: 23
Registered: ‎25-06-2007

Re: I need to know my contract end date.

@daveo66 

when I log in via my windows 11 using google I see the correct contract details, like my first post but with the correct prices and date, but when I log in via my Android tablet I see this 

Screenshot_20220310-100022_Chrome.jpg

HTH

Dan

Townman
Superuser
Superuser
Posts: 19,556
Thanks: 7,964
Fixes: 94
Registered: ‎22-08-2007

Re: I need to know my contract end date.


@Gandalf wrote:

We've got this issue logged (ref: MC-1877) with our Digital Team.


If that issue is looking at the display of the correct details, can you please add that not all monetary values include a currency symbol.  Such should be consistent.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

lucy5
Grafter
Posts: 34
Thanks: 3
Registered: ‎04-04-2019

Re: I need to know my contract end date.

I have the same problem, the information is out of date and complicated by the fact that Plusnet created then cancelled a “repair account” due to system billing issues. I need to know when my contract ends (I think it’s imminent) and what the renewal offer is.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,495
Thanks: 8,904
Fixes: 1,429
Registered: ‎21-04-2017

Re: I need to know my contract end date.

Hi @lucy5

I've just dropped you an e-mail now with your contract end date.

We'll e-mail you an end of contract reminder within the last 40 days to confirm this also.

If you've got further queries, feel free to get back to me and I'll be happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
goldenlady46
Rising Star
Posts: 54
Thanks: 9
Fixes: 3
Registered: ‎16-04-2013

Re: I need to know my contract end date.

Hi @Gandalf my account contract are also reported wrong!

 

Screenshot(1).png

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 569
Fixes: 139
Registered: ‎22-08-2015

Re: I need to know my contract end date.

@goldenlady46 

This is still logged under ref MC-1877.

Really sorry for the inconvenience Sad

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
lucy5
Grafter
Posts: 34
Thanks: 3
Registered: ‎04-04-2019

Re: I need to know my contract end date.

Thank you for your help. I’ve received the email with the best renewal deal and am trying to renew but keeping getting a Plusnet error message “Something’s gone wrong…” when I follow the link. Can you help please?
dvorak
Moderator
Moderator
Posts: 28,289
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Registered: ‎11-01-2008

Re: I need to know my contract end date.

Probably best off ringing customer options team

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632

Customer / Moderator
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