I moved my Mums landline over to you, we agreed what her package (including her existing broadband which has been with you for years) at a cost. However when I checked last week I was told the team that offered her the deal set her up with 2 new contracts in error. One at 12 months and the other at 24 months, we signed up for 24 months,
I checker her account again today and the cost showing is still incorrect at a higher, cost and showing only for 12 months. Can this be sorted before her new bill is produced? There is a also a cessation charge showing, what is this for? It also looks like you are trying to send a 2nd new router. I'm a registered contact for the account.