I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
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I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
05-02-2020 7:12 PM
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I decided to go with Plusnet in my last property, I paid the years bill up front and made it clear I would not need the service at the end of the year because I was moving. I then received a bill from Plusnet for a cancellation charge, I queried this and they waived the charge and I have the email to confirm this. I am now literally being hounded by a debt collector called - Pastdue Credit Solutions on behalf of Plusnet. I have sent them the email confirming I don't owe Plusnet the money but they have told me i have share my current address (something to do with data protection) in order for them to investigate further!! I have told them I will not be sharing my address and why the hell should I when they have the proof I do not owe the money. I'm so sick of it! I wouldn't mind but the new tenant went with Plusnet so there has not been a break in service!!
Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
06-02-2020 6:31 PM
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Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
08-02-2020 10:38 AM
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Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
08-02-2020 11:32 AM
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Thanks for getting back to us @Caypol
While I'm afraid we don't have an email address for support queries, if you follow the link as per my previous response you'll be able to add a reply to the ticket attaching a file should you wish.
Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
09-02-2020 10:35 AM
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Ok so here is the question - 197211947, chat ref ,- 4303642469 - you will see I do not owe the f... Money!!!!!!!
Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
09-02-2020 10:37 AM - edited 09-02-2020 10:43 AM
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Let me look into this further when I'm in the office tomorrow however regardless if you were told incorrect information it won't change what is actually correct. Have you checked a breakdown of the final bill online via your account?
[edit]
Obviously if we've made an error and we feel a goodwill gesture is due then we'd be happy to offer you that. Let me look into this again for you. Would you be free for a call tomorrow to discuss?
Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
10-02-2020 9:27 AM
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Morning @Caypol I've looked into this again and added a reply to your support ticket 198756057.
Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
10-02-2020 1:22 PM
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Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
10-02-2020 1:32 PM
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Thanks for getting back to me @Caypol
As we unfortunately seem to be going round in a bit of a circle, I tried to call you just now but there was no answer. Can you PM me the best contact number to get you on and when you'd be free for a call? I'll be available 9 to 5:30 this week.
Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
13-02-2020 3:03 PM
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Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
13-02-2020 3:05 PM
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Hi @Caypol I do apologise for the concern this is causing you, I'm wanting to get this resolved and I'd love the chance to call you and discuss this further. Could you advise when you will be free for a call please?
Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
13-02-2020 3:24 PM
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Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
13-02-2020 3:38 PM
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Thanks for getting back to me @Caypol
I'm afraid I can't discuss account specific information publicly due to data protection.
If there's no time of a day you'd be free for a call then I'd be happy to continue this discussion on the support ticket on your account you'll be able to view and respond to by going Here
Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
15-02-2020 1:08 PM
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Re: I'm literally being hounded for money by a debt collector for a bill I do not owe Plusnet
15-02-2020 1:17 PM
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I'm really sorry for the issues you're going through @Caypol If you're happy to accept the gesture of goodwill I've proposed, we'd need you to reply to the ticket if you haven't already. This will keep things documented on to your account.
I'll then arrange this for you when I'm in the office on Monday and it can take around 14 days for the debt to be removed.
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