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How to attach multiple files to an OpenTicket update?

BobR1
Rising Star
Posts: 79
Thanks: 13
Fixes: 1
Registered: ‎10-10-2021

How to attach multiple files to an OpenTicket update?

I don't know if it is even possible to attach multiple files. As far as I can tell if you try to add a second file it replaces the first file you have attached. There is, of course, a 4Mb size limitation but that isn't a problem, I'm just trying to attach four small files.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: How to attach multiple files to an OpenTicket update?

Hi @BobR1

You should be able to attach files one at a time, by selecting the file and submitting your response, then rinse and repeat.

Let me know if that doesn't work though? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet