How long to receive a credit
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- How long to receive a credit
15-02-2019 11:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In December I was overcharged by the amount of phone rental (£18.99),this happened because of failure to recognise I renewed the annual charge.
It has now been acknowledged on two occasions that Im due a credit and this would deducted from a future bill.
My latest bill for this month still shows no credit so I still wait.
Fixed! Go to the fix.
15-02-2019 2:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @anniesboy I am deeply sorry to hear the credit on your account has not subtracted the costs of your latest bill.
I have responded to your query via a ticket. You can view my response by Clicking Here
Should you require any further assistance, please do get back in touch with us.
Many thanks.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- How long to receive a credit