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How long to receive a credit

Rising Star
Posts: 402
Thanks: 13
Registered: ‎06-01-2011

How long to receive a credit

In December I was overcharged by the amount of phone rental (£18.99),this happened because of failure to recognise I renewed the annual charge.

It has now been acknowledged on two occasions that Im due a credit and this would deducted from a future bill.

My latest bill for this month still shows no credit so I still wait.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: How long to receive a credit


Hello @anniesboy I am deeply sorry to hear the credit on your account has not subtracted the costs of your latest bill.


I have responded to your query via a ticket. You can view my response by Clicking Here


Should you require any further assistance, please do get back in touch with us.


Many thanks.