How long to receive a credit

[#1]

In December I was overcharged by the amount of phone rental (£18.99),this happened because of failure to recognise I renewed the annual charge.

It has now been acknowledged on two occasions that Im due a credit and this would deducted from a future bill.

My latest bill for this month still shows no credit so I still wait.

[#2 · Accepted solution]

Hello @anniesboy I am deeply sorry to hear the credit on your account has not subtracted the costs of your latest bill.

I have responded to your query via a ticket. You can view my response by Clicking Here

Should you require any further assistance, please do get back in touch with us.

Many thanks.