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How long to receive a credit

FIXED
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anniesboy
Grafter
Posts: 388
Thanks: 2
Registered: ‎06-01-2011

How long to receive a credit

In December I was overcharged by the amount of phone rental (£18.99),this happened because of failure to recognise I renewed the annual charge.

It has now been acknowledged on two occasions that Im due a credit and this would deducted from a future bill.

My latest bill for this month still shows no credit so I still wait.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 390
Thanks: 44
Fixes: 19
Registered: ‎06-08-2018

Re: How long to receive a credit

Fix

Hello @anniesboy I am deeply sorry to hear the credit on your account has not subtracted the costs of your latest bill.

 

I have responded to your query via a ticket. You can view my response by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team