Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Our low-cost broadband on its own
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
In December I was overcharged by the amount of phone rental (£18.99),this happened because of failure to recognise I renewed the annual charge.
It has now been acknowledged on two occasions that Im due a credit and this would deducted from a future bill.
My latest bill for this month still shows no credit so I still wait.
Go to the fix.
Hello @anniesboy I am deeply sorry to hear the credit on your account has not subtracted the costs of your latest bill.
I have responded to your query via a ticket. You can view my response by Clicking Here
Should you require any further assistance, please do get back in touch with us.