How do you leave Plusnet?
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How do you leave Plusnet?
28-11-2019 11:56 AM
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Re: How do you leave Plusnet?
28-11-2019 12:07 PM
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Moderators Note
This topic has been moved from General Chat to My Account / Billing
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Re: How do you leave Plusnet?
28-11-2019 12:09 PM
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I think doing that could lead to this situtation.
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Re: How do you leave Plusnet?
28-11-2019 12:29 PM
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Re: How do you leave Plusnet?
28-11-2019 10:56 PM
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What is the latest charge for - phone calls or the usual monthly charge?
Has the service ceased?
If you gave the required two weeks notice on 15th Oct, your termination date would be 28th Oct … however there could have been uncharged phone call charges to be processed.
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Re: How do you leave Plusnet?
29-11-2019 10:07 AM
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Hi Fran1234,
Sorry if there's been any confusion on our part, the bill you mentioned seems to be a subscription payment rather than a final bill for the account cancellation which still shows as a balance on the account.
I've detailed it on the account here for you: https://www.plus.net/wizard/?p=view_question&id=196613678
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