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Why am I being charged more than the list price?

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Grafter
Posts: 25
Registered: ‎26-06-2018

Why am I being charged more than the list price?

Hi all,
Quick look at my broadband package, states £28.99 plus £10 for by sport. Why am I being charged £41.99? Only minor difference but I'm trying to see what reason might be and not finding myself.
I have taken screenshot, definitely states £28.99.
Many thanks
2 REPLIES 2
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Moderator
Moderator
Posts: 24,211
Thanks: 4,276
Fixes: 1,098
Registered: ‎11-01-2008

Re: Why am I being charged more than the list price?


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Plusnet Help Team
Plusnet Help Team
Posts: 17,714
Thanks: 5,567
Fixes: 943
Registered: ‎21-04-2017

Re: Why am I being charged more than the list price?

Thanks for getting in touch @Arthurton166 

I'm sorry to see your bill is higher than you'd expect. I've looked into this for you and I've added a reply onto a support ticket you'd be able to view by logging into your account and going Here.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team