Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
House Move
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: House Move
House Move
25-09-2012 8:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Is there any chance someone can take a look at Question #60230567.
I requested a Home Move, and a change to Fibre and have Plusnet as my phone provider. However, after Plusnet and BT giving me the run around on the best way to do this (ie. how best to line their respective pockets), I used the BT website to start a home move request, and contacted Plusnet and arranged to just have a broadband move.
I have just got an sms saying that my fibre has been ordered and an appointment has been booked. Not only that, but a router is being sent out that I never requested in the initial order!
I am now looking forward to another morning waiting on hold just to try and sort out this debacle.
Is there any chance someone can take a look at Question #60230567.
I requested a Home Move, and a change to Fibre and have Plusnet as my phone provider. However, after Plusnet and BT giving me the run around on the best way to do this (ie. how best to line their respective pockets), I used the BT website to start a home move request, and contacted Plusnet and arranged to just have a broadband move.
I have just got an sms saying that my fibre has been ordered and an appointment has been booked. Not only that, but a router is being sent out that I never requested in the initial order!
I am now looking forward to another morning waiting on hold just to try and sort out this debacle.
Message 1 of 2
(2,352 Views)
1 REPLY 1
Re: House Move
26-09-2012 1:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The router is mandatory for fibre orders. It doesn't stop you from using your own, though.
Message 2 of 2
(309 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page