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cease charge activated?

scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

cease charge activated?

due to leave plusnet on the 1st Oct and transfer to talk talk I have recieved an email saying pstn cease and In my account summary it says cesstation charge of £25 activated? what does this mean as im going to LLU so shouldnt be charged?
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: cease charge activated?

You'll need to contact our cancellations team to tell us you're leaving, this will allow us to confirm any final charges and then close your account down.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
scotslass86
Grafter
Posts: 75
Registered: 13-07-2011

Re: cease charge activated?

I can never get through! i have already recived a text an email and a automated answer message from plusnet confirming im leaving and telling me this account will be closed on October 1st so why on earth do i need to keep spending time and money trying to get through when plusnet already know?Huh
LukeAger
Grafter
Posts: 121
Thanks: 5
Registered: 15-02-2012

Re: cease charge activated?

Hi Scotslass86.
Quote from: scotslass86
why on earth do i need to keep spending time and money trying to get through when plusnet already know?Huh

Quote from: Chris
this will allow us to confirm any final charges and then close your account down.

It's best we can discuss this with you to make sure any charges are correct(if any).
Thanks.