Failing.billing error
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- Re: Failing.billing error
04-12-2018 3:42 PM
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I signed up for plusnet broadbsnd in late October and everything has been fine, but in the last half hour or so I cant access the internet. Most pages just go to: failed.billing.plus.net/apps/payment/failed.
![Huh Huh](/html/@E2297E1574AC8AB2FE5882A8865382BF/images/emoticons/huh.gif)
I havent missed any payments since I started and the direct debit came out yesterday (03/12/18) fine so Im not sure whats causing it. Is it something else?
Can anyone help?
Thanks
Fixed! Go to the fix.
Re: Failing.billing error
05-12-2018 12:07 PM
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Afternoon @gordy52,
I am sorry to hear about the issues you are having with loading certain websites etc. I can see you have since spoken with Tom over live chat, has thi been rectified now?
Re: Failing.billing error
06-12-2018 11:17 AM
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Hi there.
yes at the moment it seems to be working again. He session killed and I reset my router. After 45 mins it was working albiet slightly slower but its working anyway!
Re: Failing.billing error
06-12-2018 5:02 PM
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Hi @gordy52, thanks for the update.
We're pleased that the services are now up and running.
Have your speeds now returned to normal?
Re: Failing.billing error
09-12-2018 8:50 PM
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Im afraid not. I gave it a few days but my internet speeds are up and down quite badly. Was down to 1mb/s earlier! Can go from around 3 then up to 'normal' then back down to mega slow.
This is all since the 'failed.billing error was fixed by plusnet who 'forced an IP address change and session killed. Could this be the reason? My IP address is certainly different now than before.
Re: Failing.billing error
10-12-2018 2:43 PM
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Sorry to hear you're still having issues.
Our testing hasn't identified any issues with your service. If you're still having issues please follow the steps below we can investigate further please connect your computer/laptop to the router with an ethernet cable and run the BT Speedtester service at http://speedtest.btwholesale.com
You must ensure that you have no other programs running at the same time such as streaming, general browsing and the most common one is antivirus programs downloading updates in the background. This must be done on a wired connection and not wireless Once the initial result is completed please click Further Diagnostics. Please type in your phone number and click run diagnostic test. This will run a test and send the results to the server for investigation
Re: Failing.billing error
04-01-2019 11:16 AM
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Can anyone help please?
Re: Failing.billing error
04-01-2019 12:09 PM
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Sorry to hear you're having issues.
I've identified what the problem is but to fix it, please can you PM me the serial number from the bottom of your router as well as the MAC number? If it's easier feel free to send me a photo.
Re: Failing.billing error
05-01-2019 11:48 AM
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Thanks
Re: Failing.billing error
05-01-2019 2:33 PM
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Re: Failing.billing error
07-01-2019 11:25 AM
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Look forward to hearing back soon.
Many thanks.
Re: Failing.billing error
07-01-2019 11:51 AM
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07-01-2019 1:03 PM
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Hi @gordy52
I'm in the office now and I've sent you a PM back.
Re: Failing.billing error
08-01-2019 3:52 PM
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I'm an 'expert' on this! The problem is the billing department who send out (automated?) emails with incorrect billings and this seems to trigger partial blocking resulting in "Waiting for failed.billing.plus.net" message and the address bar changing to "failed.billing.plus.net".
Phone up customer services & tell them you are up to date with the bills & could they remove the blocking. This works temporarily but then another email arrives and the blocking resumes.
Recently it got worse: I phoned up to ask them to remove blocking and 3 hrs later I got another email resulting in total blocking of the internet and blocking of my phone landline as well.
Re: Failing.billing error
08-01-2019 6:50 PM
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Hi @metacog
Apologies for the issues you're experiencing.
I've had a look into this for you and I can't see where we've actually restricted your services. However for us to investigate the issues further I can see we're waiting for further information from you.
You can view more detail and provide this info over here.
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