Extra usage allowance unfair charge?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Extra usage allowance unfair charge?
Extra usage allowance unfair charge?
26-09-2010 9:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had actually gone over by 0.01GB, so it seems a bit extreme to charge me for another GB when the charging period was up anyway.
Re: Extra usage allowance
26-09-2010 9:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What package are you on? as extra Gb is now in 5 Gb blocks and cost a lot more
Re: Extra usage allowance
26-09-2010 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Extra usage allowance unfair charge?
29-09-2010 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you pay in advance your charge is 1.00 per gig but 1.25 as extra usage. If you don't want to go over a certain limit then you can set that limit by visiting the manage my usage part of your account.
Jojo
Re: Extra usage allowance unfair charge?
01-10-2010 7:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am complaining about the timing, I thought that was obvious from my message.
Re: Extra usage allowance unfair charge?
01-10-2010 8:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Extra usage allowance unfair charge?
01-10-2010 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Extra usage allowance unfair charge?
04-10-2010 10:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please can some one explain
When Plusnet charges you Extra £5.00 for extra 5GB nearly at the end of month if exceeding your limit.
Is the unused balance of 5gb purchased for the month carried forward into the next month?
Thanks in advance.
Re: Extra usage allowance unfair charge?
04-10-2010 11:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you are approaching your limit close to your billing date you might want to set an appropriate maximum spend in Manage My Usage. If you reach the limit you set your speed will be restricted to 128kbps until reset on billing day.
Re: Extra usage allowance unfair charge?
12-10-2010 10:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I hit my 15GB limit (on BBYW 2) and am restricted to 128k till my month's up on Friday (from when I've upgraded to the new 60GB package).
Can I buy extras to get me back on full speed till then? I have set a maximum extra but it's being very slow to kick in if it's working. Or is BBYW2 set up such that it can't go over?
Any advice gratefully received
TP
Re: Extra usage allowance unfair charge?
12-10-2010 11:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Extra usage allowance unfair charge?
13-10-2010 7:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
But isn't that a "change of product".. presumably kicking in on the next billing date? (And worse.. overwriting the change I've already made to a new product for next month?)
I changed this one to say I was willing to spend an extra £3.. but nothing happened.
https://portal.plus.net/data_transfer_watch/
Re: Extra usage allowance unfair charge?
13-10-2010 9:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Extra usage allowance unfair charge?
13-10-2010 9:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Extra usage allowance unfair charge?