Early termination charge
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Early termination charge
09-01-2019 11:03 PM
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My 18 month contract date is stated as 12th January 2019 (shown when I log in to my account) and the email from Plusnet states the change over date is 21st January, well past the 18 month term.
I have played the 18 month waiting game as service is not as good as expected, very disappointed to receive this email.
Can someone take a look and confirm that I will not be charged.
Thanks!
Re: Early termination charge
10-01-2019 10:44 AM
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I had a similar issue. Unfortunately, the shiny new billing system is proving to be just as buggy as the old one.
Don't worry, I'm sure the staff here will sort it out. Although you might consider cancelling your direct debit, as I was advised to do by @Gandalf
Re: Early termination charge
10-01-2019 2:35 PM
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Hello @GrahamPMW,
Thanks for getting in touch with us.
I am very sorry to hear about the conflicting information you have received and I apologise for the confusion caused. I have looked over your account and created a ticket with further information. You can view it here.
I trust this answers your query, however, if you need any further help please do get back in touch.
Re: Early termination charge
10-01-2019 8:51 PM
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Thanks!
Re: Early termination charge
10-01-2019 9:35 PM
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