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Early cancellation

jackstonehouse
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Registered: ‎31-03-2021

Early cancellation

Please can someone point me in the direction of my early cancellation fee. I can't seem to find an easy way of seeing it without having to ring up.

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dvorak
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Re: Early cancellation

You can work it out using the information provided here https://www.plus.net/help/my-account/early-termination-charges/
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Baldrick1
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Re: Early cancellation

Only if you know what the Plusnet cost is that they knock off.

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dvorak
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Re: Early cancellation

I thought that was detailed here https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/#bb-broadband-and-phone...
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Baldrick1
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Re: Early cancellation

@dvorak  I agree that it is clear for those coming to the end of a 2 year contract;

The early termination charges set out in the tables below apply to any customer who signed up to a broadband or broadband and phone contract before 10th December 2019:

See following table

But for the majority you need to go to this:

For any customer who signed up to a broadband or broadband and phone contract after 9th December 2019, early termination charges are calculated as follows**:

  • monthly charge (factoring in any monthly discount to which the customer is entitled);
  • deduct VAT at the applicable rate;
  • reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
  • deduct 1% for early receipt of payment;
  • multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis;
  • add VAT at the applicable rate to the final amount.

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