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Contract

rooky
Grafter
Posts: 82
Thanks: 4
Registered: ‎18-11-2017

Contract

I got a email other week offering me renew contract at a good price. I list it and now I can’t get it as what on my account is higher. Can anyone here help pls as I am deaf and calling can be awkward 

4 REPLIES 4
goldenfibre
Seasoned Pro
Posts: 3,276
Thanks: 192
Fixes: 12
Registered: ‎01-06-2010

Re: Contract

You can call plusnet via Relay UK eg: 1800108004320200

https://www.relayuk.bt.com/

Strat
Moderator
Moderator
Posts: 31,295
Thanks: 3,878
Fixes: 565
Registered: ‎14-04-2007

Re: Contract

Moderators Note
This topic has been moved from Fibre Broadband to My Account/Billing.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Contract

@rooky Log into your account first then click on the offer in the email. You may then find that forces the system to take up the lower offer you’ve received

rooky
Grafter
Posts: 82
Thanks: 4
Registered: ‎18-11-2017

Re: Contract

As I say lost the email.

So why hadn’t plus net put the offer online too