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Compensation for error

Newbie
Posts: 4
Registered: ‎24-01-2020

Compensation for error

I recently had a problem getting my broadband connected. I was told it would be done in October and this wasn’t resolved till 6th December.

I spoke to a customer service agent recently who offered me two months payment of my bill and £20 credit to compensate for the data I bought from my mobile phone provider while waiting on broadband connection.

I’ve logged into my bill and the discount has only been applied but only to the £15.99 broadband and not the £18.99 per month line rental. I can’t see the £20 credit anywhere either. This was not what the agent I spoke to offered, so can someone please clarify? Thanks.
4 REPLIES 4
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Compensation for error


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

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Plusnet Help Team
Plusnet Help Team
Posts: 18,023
Thanks: 5,761
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Registered: ‎21-04-2017

Re: Compensation for error

Thanks for your post @Morverncallar7 

I'm trying to find the call you've had to listen and get some clarification on what was agreed upon, but I'm having trouble locating it. Could you PM me the number you called us from and the day this was too?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Newbie
Posts: 4
Registered: ‎24-01-2020

Re: Compensation for error

Hi, thanks for replying. I called on 24/01/2020 at 12:52pm from the phone no [ Removed]

Many thanks


Sophie

Moderators Note: Personal information removed

Plusnet Help Team
Plusnet Help Team
Posts: 18,023
Thanks: 5,761
Fixes: 963
Registered: ‎21-04-2017

Re: Compensation for error

Hi Sophie, I'd recommend being mindful when posting private info like your phone number on a public forum. I've found the call and I'm having a listen now, I'll open a support ticket on your account with the results soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team